Terms & Conditions – by voli

Welcome to by voli. Please read the following terms and conditions carefully before completing any purchase. By placing an order, you agree to all of the following terms.

1. Products & Images

• All product photos displayed are real and show the items as accurately as possible.

• Slight color variations may occur due to lighting or screen display differences.

• Sizes are listed for each item, and customers are advised to verify them before completing the order.

2. Orders

• The order is confirmed after sending the required details of the item (size, color, quantity).

• If a product becomes unavailable after confirmation, we will contact the customer to offer a replacement or cancellation.

• Orders that are not confirmed within 24 hours will be automatically canceled.

3. Payment

• Available payment methods: cash on delivery / bank transfer / or any other methods announced by the store.

• For prepaid orders, customers must send proof of payment to complete the confirmation.

4. Delivery & Shipping

• Delivery is available within (specify the cities or countries you serve).

• Delivery times vary depending on the location, and the customer will be informed of the estimated time.

• Delivery fees are added to the order total and vary based on the destination.

5. Returns & Exchanges (14 Days)

• Returns and exchanges are available within 14 days from the date of receiving the order.

• The item must be:

  • Completely unused.

  • In its original condition with packaging and tags intact.

• Sale items or discounted products are not eligible for return or exchange.

• If the item has a manufacturing defect or the customer receives the wrong item, return or exchange will be processed free of charge.

• Delivery fees for returns or exchanges are the customer’s responsibility unless the mistake is from the store.

6. Order Cancellation

• Orders can be canceled only before they are shipped.

• After shipping, the order is subject to the return and exchange policy mentioned above.

7. Privacy

• by voli is committed to fully protecting customer privacy.

• Personal information is used only for processing orders and coordinating delivery.

• No data is shared with any third party.